As we operate online, you can have your items delivered straight to your doorstep saving you time and hassle. You are also guaranteed to impress your loved ones with our free gift-wrapping service.
Delivery time varies from 1 day to 4 weeks. Please, check in the product description to plan your purchase in advance. Most jewellery items can be delivered within 10 days, however custom-made Staviori items require up to 4 weeks as they are specially made upon request.
We offer free UK delivery on all items over £50. Our products can also be delivered worldwide.
RETURNS AND EXCHANGES
Customers may exchange standard items within 30 days (or longer upon request).
Custom made jewellery items (wedding rings, bespoke Staviori) cannot be returned as they are specially ordered for our customers fom the suppliers.
Unfortunately, we do not offer refunds, however, we provide excellent after sale customer service and we will always do our best to satisfy your needs. If customers need ring size adjustments, we will offer free adjustment service.
Once the order has been placed, it can be cancelled within 24 hours. All custom made items cannot be returned. If an exchange is required, please contact us directly via phone or email and we will assist you at all times. We wish our customers to be satisfied with their purchase and we may be able to exchange them with our suppliers.