We will exchange (unsuitable items) or refund (faulty items) within 60 days from your purchase. Please, use a Returns Contact Form and post your piece to the address below: 

Lola Rossa Jewellery


31 Sanders Walk


Hg1 4 FA 

North Yorkshire


*Custom-Made diamond pieces cannot be refunded. They are specially ordered upon request only.

*Unfortunately, we do not exchange earrings or other pierced products for hygienic reasons. 

*If you wish to cancel your order, please contact us within 24 hours.