We’re sure that you’ll love your unique LOLA ROSSA jewellery item, but if it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund (for items up to £350) or an exchange (for all items excluding custom-made luxurious pieces).

Just make sure that the product is in its original packaging and return the unworn item to us via tracked post within 30 days. Please, fill in our return contact form with your order details and we will process your return within 10 days. 

*Unfortunately, we do not exchange earrings or other pierced products for hygienic reasons. 

*If you wish to cancel your order, please contact us within 24 hours.