We’re sure that you’ll love our unique LOLA ROSSA jewellery item, but if it isn’t 100% right just send it back and we’ll be more than happy to offer an exchange. Unfortunately we do not offer full refunds.  

While returning, please make sure that the product is unworn and in its original packaging. We advise all items to be sent back to us via tracked post within 60 days. Please, fill in our return contact form with your order details and we will process your return within 5 days. If you wish to discuss return and exchange options, do not hesitate to contact us by phone 07835155104, by email jewellery@lolarossa.co.uk or web chat. We will get back to you offering the best possible assistance. 

*Unfortunately, we do not exchange earrings or other pierced products for hygienic reasons. 

*If you wish to cancel your order, please contact us within 24 hours.